Solviva Pest Solutions Service Guarantee
Effective Date: May 15, 2026
Solviva Pest Solutions stands behind its work with clear communication, practical service planning, and follow-up support when required. This Service Guarantee Policy explains what our service guarantee means and what limitations apply.
1. Our Service Guarantee
Our service guarantee means that if the specific pest issue treated during the original service continues under the applicable service conditions, Solviva Pest Solutions may reassess the situation and provide follow-up support when required by:
- Service type
- Pest or wildlife activity
- Treatment plan
- Property conditions
- Preparation requirements
- Access points
- Sanitation conditions
- Customer cooperation
- Follow-up timeline
- Service limitations discussed before or during service
This guarantee does not mean unlimited free service, a money-back guarantee, guaranteed elimination, guaranteed removal, guaranteed relocation, or a promise that pests or wildlife will never return.
2. What May Be Included
Depending on the service type and treatment plan, follow-up support may include:
- Reassessment of treated areas
- Review of visible pest activity
- Review of customer preparation and prevention steps
- Additional guidance
- Follow-up visit where required and applicable
- Adjustment of service recommendations
- Entry-point or prevention advice
3. Conditions for Guarantee Eligibility
Guarantee eligibility may require that:
- The issue is the same pest issue treated during the original service
- The customer followed preparation instructions
- The customer followed post-service guidance
- Access was provided to relevant areas
- Sanitation, clutter, moisture, or entry-point issues were addressed where applicable
- The property conditions have not changed in a way that caused new pest activity
- The follow-up request is made within the applicable service timeframe
- The issue is not caused by a new, separate, or unrelated infestation
4. What Is Not Covered
The service guarantee does not cover:
- New or unrelated pest issues
- Different pest types not included in the original service
- Pest activity caused by untreated neighbouring units, adjacent properties, shared walls, or external sources
- Conditions caused by poor sanitation, clutter, food sources, moisture, or uncorrected access points
- Failure to follow preparation or post-treatment instructions
- Refusal or inability to provide access to affected areas
- Hidden or inaccessible areas not available during the original service
- Structural defects, building gaps, or repair issues
- New wildlife entry after service due to open or damaged access points
- Customer-caused reintroduction of pests
- Bed bugs, cockroaches, rodents, or wildlife issues where preparation, cooperation, or prevention steps are not followed
- Commercial, multi-unit, or rental properties where recurring activity is caused by shared conditions outside the treated area
5. Wildlife Protection Limitations
Wildlife activity can depend on species behaviour, building structure, entry points, rooflines, vents, soffits, chimneys, decks, garages, attics, weather, season, access, and repair needs.
Wildlife protection support may include inspection, entry-point awareness, humane exclusion recommendations, prevention guidance, and follow-up support where required.
We do not guarantee permanent wildlife removal, guaranteed relocation, or that wildlife will never return if entry points, structural gaps, or property conditions remain unresolved.
6. Bed Bug, Cockroach, and Rodent Limitations
Some pest issues may require preparation, monitoring, multiple treatment steps, sanitation improvements, clutter reduction, entry-point sealing, or follow-up service.
Results may vary depending on infestation level, property type, customer cooperation, access, and neighbouring activity.
7. Commercial and Multi-Unit Properties
Commercial spaces, restaurants, rental units, apartments, condos, warehouses, and multi-unit buildings may have recurring pest pressure due to shared walls, neighbouring units, food handling, waste areas, tenants, building systems, loading areas, or exterior entry points.
Follow-up support for these properties depends on service scope, treatment plan, access, preparation, and property conditions.
8. How to Request Follow-Up Support
To request follow-up support, contact Solviva Pest Solutions as soon as possible and provide:
- Your name
- Service date
- Service address or area
- Pest issue treated
- Description of continued activity
- Photos or videos if available
- Areas where activity is still occurring
Contact:
Email: info@solvivapest.ca
Phone: 1-647-674-2423
WhatsApp: 1-647-674-2423
9. Final Decision
Solviva Pest Solutions will review follow-up requests based on the original service, service notes, pest activity, treatment plan, property conditions, and customer cooperation.
We reserve the right to determine whether a follow-up visit, additional charge, revised service plan, or prevention recommendation is appropriate.
10. Policy Updates
We may update this Service Guarantee Policy from time to time. Updates will be posted on this page with a revised effective date.