Solviva Pest Solutions Privacy Policy
Effective Date: May 15, 2026
Solviva Pest Solutions (“Solviva,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit solvivapest.ca, contact us, submit a quote request, send photos or videos, or use our pest control, wildlife protection, inspection, and related services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- City or service area
- Property type
- Pest or wildlife issue details
- Preferred contact method
- Urgency level
- Photos, videos, or descriptions of pest or wildlife activity
- Messages submitted through website forms, email, phone, or WhatsApp
We may also collect basic website usage information such as browser type, device type, pages visited, approximate location, and interaction data through analytics or similar tools.
2. How We Use Your Information
We use personal information to:
- Respond to inquiries
- Provide quotes or service information
- Schedule or coordinate pest control, wildlife protection, or inspection services
- Review pest or wildlife photos and descriptions
- Contact you by phone, email, WhatsApp, or text message
- Confirm service availability
- Improve our website, service process, and customer communication
- Maintain business records
- Comply with legal, regulatory, insurance, or safety requirements
3. Photos and Videos
If you send photos or videos, we may use them to better understand the pest or wildlife issue, visible activity signs, property conditions, entry points, or service needs.
Photo-based identification may not always be final. Some pests look similar, activity may be hidden, and an on-site inspection may be required to confirm the issue and treatment plan.
We will not intentionally publish your photos or videos for marketing purposes without your permission.
4. Consent
By submitting information through our website, contacting us, sending photos or videos, or requesting service, you consent to our collection, use, and handling of your information for the purposes described in this Privacy Policy.
You may withdraw consent, subject to legal, contractual, or service-related limitations, by contacting us at info@solvivapest.ca.
5. Sharing of Information
We do not sell your personal information.
We may share information only when necessary with:
- Service providers who help operate our website, forms, communication tools, email, analytics, or business systems
- Payment, accounting, insurance, or administrative service providers where applicable
- Legal, regulatory, or government authorities if required by law
- Professional advisors where necessary for business, legal, insurance, or safety reasons
6. Third-Party Tools and Links
Our website may use third-party tools such as website hosting, analytics, forms, maps, communication buttons, WhatsApp links, or review widgets.
If you click a third-party link, such as WhatsApp, Google, or another external platform, your use of that platform is subject to that third party’s own privacy policy and terms.
7. Cookies and Analytics
Our website may use cookies or similar technologies to improve website performance, understand visitor activity, and support marketing or analytics.
You can adjust your browser settings to block or delete cookies, but some website features may not work properly.
8. Data Security
We take reasonable steps to protect personal information against unauthorized access, use, disclosure, loss, or misuse. However, no website, email, messaging platform, or online system can be guaranteed to be completely secure.
Do not send highly sensitive information through website forms, email, or WhatsApp.
9. Retention of Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer communication, service records, business administration, legal compliance, accounting, insurance, and dispute resolution.
10. Accessing or Correcting Your Information
You may request access to your personal information or ask us to correct inaccurate information by contacting us at:
Email: info@solvivapest.ca
Phone: 1-647-674-2423
We may need to verify your identity before responding to a request.
11. Children’s Privacy
Our services are intended for adults, property owners, tenants, landlords, business owners, property managers, and customers seeking pest or wildlife services. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
Solviva Pest Solutions
Website: solvivapest.ca
Email: info@solvivapest.ca
Phone: 1-647-674-2423